Ulker Dubai Chocolate with Antep Pistachio & Crispy Kataifi, 36 pcs.

Shipping: Please allow 24 hours to process all orders, and 4-6 business days for items to arrive.

Standard 4-6 day ground shipping is FREE for all orders / No required MOQ.

Automatic Expedited Shipping: FREE for all orders over $100.00

Returns, Refunds, & Exchanges

We strive for complete customer satisfaction with every purchase. However, we understand that sometimes things don’t always go as planned. If you order a product from us and it arrives damaged or fails to arrive at all, please contact us as soon as possible so that we can help you resolve your issue in a timely manner. Read through our policies below to learn more and find out how to get help with any issues you might have. Your satisfaction is our top priority and we are honored to have the chance to provide you with some of the finest products available.

Returns

All products may be returned within 30 days from the order delivery date, unless otherwise noted.

Edible items cannot be returned unless they are still sealed, unopened, and in their original box or boxes as they were when they were shipped out to you.

To be eligible for a return, your item must be in the same condition that you received it, sealed, unused, and in its original packaging. You will also need your receipt copy, invoice, or proof of purchase.

To start a return, please contact our customer support at Orders@gourmetroastedcoffee.com or reach out to us via phone 1-800-827-3083, or WhatsApp 1-810-922-7778. 

If your return is accepted, we will issue you an RA# to include on your shipping label, as well as instructions on how and where to return your package. Items sent back to us without first requesting a return will NOT be accepted.

Please get in touch with us FIRST, by using simple communication info listed in the “Contact Us” section of the website if you have any questions or concerns about your specific item (s). We're here to help!

Refunds

Eligibility

You may be eligible for a refund under the following circumstances:

Missing or Lost Orders: If your order is confirmed "lost" by the shipping carrier. Please note that some items (e.g., bulk baklava, pistachio sauce, Dubai chocolates) may ship from different warehouses and arrive separately. Review all tracking emails and carrier information before requesting a refund.

Damaged or Defective Items: If products arrive damaged or are defective. All products are inspected upon arrival to our warehouses and during packaging. Please inspect your order upon receiving your order and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Incorrect Items Received: If you received items different from what you ordered. Please notify us as soon as possible and send us the clear pictures of the wrong item received. We will evaluate the evidence obtained and will take care of the issue. 

Order Cancellation: An order may be canceled and is eligible for a full refund only if less than 24 hours have passed since the order was placed AND the order has not yet been shipped.

Other Issues: In specific cases, such as significant delivery delays that exceed the carrier’s stated window or estimated date by 14 days . 

How to Request a Refund

1. Contact Customer Support: To start a return, please contact our customer support at Orders@gourmetroastedcoffee.com or reach out to us via phone 1-800-827-3083, or WhatsApp 1-810-922-7778.
2. Provide Details: Clearly explain the reason for your refund request. Include your order number and photos if applicable (e.g., for damaged items).
3. Follow Instructions: Our team will guide you through any necessary steps, such as returning items (if required).

Special Considerations for Perishable Goods

Refunds for perishable items (e.g., Baklava, Chocolate) are only issued if they arrive damaged or spoiled due to shipping. You must contact us within 48 hours of delivery to be eligible for this refund. Photos of the damage must be provided for a replacement.

Refunds Processing and Method

• Once your refund request is approved, it will be processed. Refunds are typically issued to your original payment method used for the purchase (e.g., credit card, PayPal) within 5–7 business days after approval. The time for the funds to appear in your account may vary depending on your bank or payment provider.
• In some cases, store credit may be offered as an alternative.
• Shipping fees are generally non-refundable unless the refund is due to an error on our part or items are damaged during transport.

Refunds for B2B & Wholesale Orders

For bulk or large custom orders, refund terms may be specified in your contract or purchase agreement. Restocking fees may apply for certain returns.