Returns (Please contact us first, should you encounter any issues with your order, so we can work with you on resolving the matter quickly!)

Opened Items: All Tea, Coffee, Coffee Beans, K-Cups, Pods, and Samples are Non-Refundable, Non-Returnable once they are opened. These items can not be resold.

Unopened, Sealed: 30 Day Returns: Please contact us immediately if you wish to return an item (s) or change your mind about your order. An RA# (Return Authorization) is required ONLY if the item (s) is brand new, unopened, sealed in the original packaging.

Customer is solely responsible for any return shipping costs only AFTER a return is authorized and you have received an RA#.

Package Theft: We are not responsible for lost or stolen packages around your place of business or residence. Customer will need to file a claim with the designated carrier. If you should require a signature on delivery, please inform us before ordering (additional fees apply).

Gourmet Roasted Coffee LLC reserves the right to deny returns, refunds and exchanges, including but not limited to prevent fraud, suspected fraud, or abuse.